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Privacy Policy 

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At Raw & Reconnected (“we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information with care, integrity, and confidentiality.

This Privacy Policy explains how we collect, use, store, and protect your information when you:

• Visit our website

• Book services or consultations

• Participate in coaching, wellness sessions, workshops, or training

• Purchase products or digital resources

• Contact us directly

Information We Collect

We may collect personal information including:

• Full name

• Email address

• Phone number

• Billing or payment information

• Health or wellness information voluntarily provided by you

• Emergency contact details where relevant

• Booking and appointment information

• Communication history

• Website analytics and device information

How We Use Your Information

Your information may be used to:

• Provide wellness, coaching, educational, or consulting services

• Respond to inquiries and client support requests

• Manage appointments, bookings, and payments

• Send newsletters, updates, or promotional content

• Improve our services and client experience

• Maintain legal, financial, and operational records

• Meet regulatory or legal obligations

Confidentiality

Raw & Reconnected respects client confidentiality. Information shared during sessions, programs, or consultations is kept private unless:

• Disclosure is required by law

• There is risk of harm to yourself or others

• You provide written consent

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Data Storage & Protection

We take appropriate technical and organizational measures to safeguard your information against unauthorized access, misuse, disclosure, or loss.

Your data may be stored using secure third-party platforms for:

• Scheduling

• Payment processing

• Email communication

• Client record management

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Cookies & Analytics

Our website may use cookies and analytics tools to improve website functionality and user experience.

You may disable cookies through your browser settings.

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Your Rights

Under applicable Canadian privacy laws, you may have the right to:

• Access your personal information

• Request correction of inaccurate information

• Withdraw consent

• Request deletion of your information

• Object to certain forms of processing

• Request a copy of stored data

To exercise these rights, contact:

Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

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Third-Party Services

We may use trusted third-party providers to support website functionality, payment processing, communication, or scheduling. These providers are expected to maintain appropriate security and confidentiality standards.

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Policy Updates

Raw & Reconnected reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

Contact Information

Raw & Reconnected
Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

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Data Protection & Privacy Compliance Policy

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Raw & Reconnected is committed to protecting personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and any applicable Ontario privacy requirements.

Our Commitment

We are committed to ensuring personal information is:

• Collected fairly and lawfully

• Used only for identified and reasonable purposes

• Kept accurate and up to date where necessary

• Stored securely and confidentially

• Retained only as long as reasonably required

• Protected against unauthorized access, misuse, or disclosure

Consent

Raw & Reconnected obtains meaningful consent before collecting, using, or disclosing personal information, except where otherwise permitted or required by law.

Clients may withdraw consent at any time, subject to legal or contractual obligations.

Information We May Collect

We may collect:

• Contact information

• Booking and appointment information

• Wellness or intake information voluntarily provided

• Payment and billing information

• Communication records

• Website usage and analytics information

Use of Information

Information is used only for purposes reasonably related to:

• Delivering services and programs

• Managing appointments and client relationships

• Processing payments

• Maintaining records

• Meeting legal, insurance, or tax obligations

• Improving services and client experience

Data Storage & Security

We use reasonable physical, digital, and administrative safeguards to protect personal information.

This may include:

• Password-protected systems

• Secure cloud-based platforms

• Restricted access to sensitive information

• Secure payment processors

Retention of Records

Records are retained only as long as reasonably necessary for business, legal, tax, insurance, or operational purposes and are securely deleted or destroyed when no longer required.

Access Requests

Individuals may request access to their personal information or request corrections where appropriate.

Requests can be submitted to:

Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

Privacy Concerns or Complaints

Questions or concerns regarding privacy practices may be directed to:

Raw & Reconnected
Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

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Health & Safety Policy 

Raw & Reconnected is committed to complying with applicable privacy and data protection laws, including applicable Canadian privacy legislation, including PIPEDA and relevant Ontario privacy requirements.

Our Commitment

We are committed to ensuring that all personal data is:

• Processed lawfully, fairly, and transparently

• Collected for legitimate purposes only

• Accurate and kept up to date

• Stored securely

• Retained only as long as necessary

• Protected against unauthorized access or misuse

Lawful Basis for Processing

We process personal information based on:

• Client consent

• Contractual necessity

• Legitimate business interests

• Legal obligations

Data Retention

Client records and personal data are retained only for as long as reasonably necessary to:

• Deliver services

• Maintain business records

• Meet legal, tax, or insurance obligations

When no longer required, information will be securely deleted or destroyed.

Security Measures

Raw & Reconnected uses appropriate safeguards including:

• Password-protected systems

• Secure payment platforms

• Limited access to sensitive information

• Secure digital storage practices

Client Privacy Rights

Individuals may request:

• Access to their data

• Correction of inaccurate information

• Data portability

• Restriction of processing

• Deletion of personal information where legally permissible

Requests can be made by contacting:

Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

Data Breaches

In the event of a suspected or confirmed data breach, Raw & Reconnected will take immediate steps to investigate, contain, and respond appropriately in accordance with applicable laws.

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Health & Safety Policy

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Raw & Reconnected is committed to maintaining a safe, respectful, supportive, and healthy environment for clients, participants, contractors, staff, and visitors.

Our Commitment

We aim to:

• Provide a safe physical and emotional environment

• Minimize health and safety risks wherever reasonably possible

• Maintain clean, organized, and appropriate practice spaces

• Respond promptly and appropriately to safety concerns

• Promote respectful and responsible conduct

Participant Responsibilities

Clients and participants are expected to:

• Respect boundaries and instructions

• Inform us of relevant health concerns or accessibility needs

• Participate responsibly and within personal limits

• Avoid attending sessions while under the influence of drugs or alcohol

• Notify us immediately of hazards, accidents, or concerns

Wellness Activities

Participation in wellness, coaching, movement, or educational activities is voluntary. Clients are responsible for seeking medical guidance where appropriate.

Emergency Procedures

Raw & Reconnected will maintain reasonable emergency procedures appropriate to the environment and nature of services provided.

Contact Information

Questions or concerns regarding health and safety, accessibility, or safety practices can be directed to:

Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

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Complaints Procedure 

Raw & Reconnected is committed to addressing concerns professionally, respectfully, fairly, and promptly.

Our Commitment

We believe all clients, participants, and learners have the right to:

• Be heard respectfully

• Raise concerns without fear of discrimination or retaliation

• Receive a fair and timely response

How to Submit a Complaint

Complaints may be submitted in writing by email and should include:

• Your name and contact information

• A clear description of the concern

• Relevant dates or details

• Desired resolution if applicable

Complaints should be sent to:

Email: chantelle@rawandreconnected.ca

Complaint Process

1. Acknowledgement of the complaint within a reasonable timeframe

2. Review of the information provided

3. Additional discussion if clarification is needed

4. Appropriate steps taken toward resolution

5. Written outcome communicated where appropriate

Confidentiality

Complaints will be handled respectfully and confidentially to the extent reasonably possible.

Resolution

Raw & Reconnected aims to resolve concerns constructively and fairly while maintaining professional boundaries and safety.

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Code of Conduct & Discipline Policy 

Raw & Reconnected is committed to maintaining a respectful, inclusive, safe, and professional environment.

Expected Standards of Conduct

All clients, participants, learners, staff, contractors, and community members are expected to:

• Treat others respectfully

• Maintain appropriate boundaries

• Refrain from harassment, discrimination, intimidation, or abusive behaviour

• Respect confidentiality within shared spaces

• Follow reasonable instructions and policies

• Use communication that is constructive and appropriate

Unacceptable Behaviour

The following may result in removal from services, programs, or community spaces:

• Harassment or bullying

• Threatening or aggressive behaviour

• Hate speech or discriminatory conduct

• Repeated disruption

• Violation of confidentiality

• Unsafe conduct

Discipline Process

Where concerns arise, Raw & Reconnected may:

1. Discuss the concern informally

2. Provide a warning where appropriate

3. Restrict participation temporarily or permanently

4. Terminate services where necessary for safety or wellbeing

All concerns will be reviewed fairly and proportionately.

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Equality, Diversity & Inclusion Policy 

Raw & Reconnected is committed to fostering an environment rooted in dignity, compassion, inclusion, and respect.

We welcome and support individuals of all:

• Backgrounds

• Identities

• Abilities

• Ethnicities

• Genders

• Sexual orientations

• Religions

• Ages

• Life experiences

Our Commitment

In alignment with Ontario human rights principles and inclusive wellness practices, we are committed to:

• Providing equal access to services wherever reasonably possible

• Treating all individuals with fairness and respect

• Creating inclusive and supportive environments

• Challenging discrimination and exclusionary behaviour

• Encouraging compassionate communication and understanding

Ontario Human Rights Commitment

Raw & Reconnected does not tolerate discrimination, harassment, bullying, intimidation, or hate-based behaviour in any form, consistent with the principles of the Ontario Human Rights Code.

Accessibility & Accommodation

Reasonable accommodations will be considered wherever possible to support participation and accessibility.

Requests may be directed to:

Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

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Accident Procedure Policy 

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Raw & Reconnected is committed to responding to accidents, injuries, and incidents calmly, responsibly, and appropriately.

In the Event of an Accident

The following steps should be taken:

1. Ensure immediate safety of all individuals involved

2. Provide appropriate first aid or emergency support where possible

3. Contact emergency services if necessary

4. Record details of the incident as soon as practical

5. Notify relevant parties where appropriate

6. Review circumstances to reduce future risks

Incident Reporting

Incident reports should include:

• Date and time

• Location

• Description of the incident

• Individuals involved

• Action taken

• Witness information where applicable

Medical Emergencies

If a medical emergency occurs, emergency services should be contacted immediately.

Follow-Up

Raw & Reconnected may review incidents internally to identify opportunities to improve safety procedures and reduce future risks.

Contact Information

Questions regarding accident procedures may be directed to:

Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395

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Comprehensive Refund, Cancellation & Payment Policy 

At Raw & Reconnected, we value transparency, mutual respect, personal responsibility, and clear communication. This Refund, Cancellation & Payment Policy outlines expectations regarding appointments, coaching services, wellness sessions, workshops, programs, digital products, events, memberships, and payment obligations.

By booking, purchasing, enrolling in, or participating in services offered by Raw & Reconnected, clients acknowledge and agree to the terms outlined below.

General Policy

Raw & Reconnected invests time, preparation, energy, scheduling, administration, and resources into every service, session, and program offered. As a result, refunds are handled fairly, compassionately, and consistently while also protecting the sustainability of the business.

Payment Terms

Payment Requirements

• Payment may be required in full prior to services, programs, workshops, or events unless otherwise agreed in writing.

• Payment plans, where offered, must be completed according to agreed payment schedules.

• Failure to complete payment obligations may result in suspension or termination of services.

Accepted Payment Methods

Payments may be accepted through approved secure payment platforms and methods designated by Raw & Reconnected.

Appointment Cancellation Policy

Individual Sessions

For coaching, wellness, consultation, or other private appointments:

• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.

• Appointments canceled with less than 24 hours’ notice may be charged the full session fee.

• Missed appointments (“no-shows”) are non-refundable.

• Clients arriving late may receive a shortened session to respect other scheduled appointments.

Emergency Circumstances

Raw & Reconnected understands that emergencies and unexpected life circumstances may occur.

Refunds, credits, or rescheduling accommodations may be considered at the sole discretion of Raw & Reconnected in situations involving:

• Medical emergencies

• Family emergencies

• Severe weather conditions

• Other significant unforeseen circumstances

Supporting documentation may be requested where appropriate.

Programs, Workshops & Group Offerings

Cancellation by Participant

Unless otherwise stated in writing:

• Cancellations made 14 or more days before the start date may qualify for a full or partial refund.

• Cancellations made 7–13 days before the start date may qualify for a partial credit or transfer.

• Cancellations made less than 7 days before the start date are generally non-refundable.

• Once a program, workshop, or group offering has started, refunds are generally not available.

Transfers

At the discretion of Raw & Reconnected, clients may be permitted to:

• Transfer enrollment to another available date

• Apply a credit toward future services

• Transfer participation to another individual where appropriate

Digital Products & Downloadable Materials

Due to the nature of digital content:

• All sales of digital products, downloadable resources, recordings, guides, templates, or online materials are final.

• Refunds are not provided once access has been granted or materials have been delivered.

Exceptions may be considered in cases involving:

• Duplicate purchases

• Technical access issues that cannot reasonably be resolved

Memberships & Subscription Services

If Raw & Reconnected offers memberships, subscription-based services, or ongoing programs:

• Memberships may be canceled prior to the next billing cycle.

• Cancellation requests must be submitted in writing.

• Partial refunds are not provided for unused portions of a billing cycle unless required by law.

• Failure to use services does not automatically qualify for refunds.

Payment Plans

Where payment plans are offered:

• Clients remain responsible for the full agreed amount unless otherwise stated in writing.

• Missed payments may result in suspension of access to services, programs, or materials.

• Administrative fees or late fees may apply where legally permissible.

Refund Processing

Approved refunds will generally be processed within a reasonable timeframe using the original payment method where possible.

Processing times may vary depending on financial institutions and payment providers.

Business-Initiated Cancellations

Raw & Reconnected reserves the right to:

• Reschedule services or events

• Modify delivery formats

• Cancel offerings due to illness, emergencies, insufficient enrollment, safety concerns, or circumstances beyond reasonable control

Where Raw & Reconnected cancels a paid service or event, clients may receive:

• A full refund

• A partial refund

• A service credit

• Transfer to a rescheduled offering

Refusal or Termination of Services

Raw & Reconnected reserves the right to refuse or discontinue services where:

• Safety concerns arise

• Boundaries are repeatedly violated

• Harassment, abusive conduct, or discrimination occurs

• Policies or agreements are breached

• Participation is deemed inappropriate or unsafe

In such cases, refunds may or may not be provided at the sole discretion of Raw & Reconnected, depending on circumstances and applicable Ontario consumer protection requirements.

Chargebacks & Payment Disputes

Clients are encouraged to contact Raw & Reconnected directly to resolve concerns before initiating chargebacks or disputes with financial institutions.

Fraudulent or unreasonable chargebacks may result in:

• Suspension of services

• Collection efforts

• Additional administrative actions where legally permissible

Consumer Rights

Nothing within this policy limits rights provided under applicable Ontario or Canadian consumer protection legislation.

Contact Information

Questions regarding payments, cancellations, credits, or refunds may be directed to:

Raw & Reconnected
Email: chantelle@rawandreconnected.ca
Phone: 1 (613) 401-3395